FAQ
Straightforward answers about Jade Reef formulas, testing, storage, and ordering.
What is Akuamma?
Akuamma is the seed of Picralima nitida, a West African botanical. Jade Reef uses measured amounts and batch-specific testing to provide greater transparency around the material used in each production lot.
What does “Botanicals, Made Measurable” mean?
We favor focused formulas, disclosed ingredient amounts, and analytical testing rather than relying only on traditional extract ratios or proprietary blends.
What does batch-specific testing mean?
Testing documentation is associated with a specific lot or production batch, so customers can review information relevant to the material used in their product.
Where can I find my batch information?
Your package will include a lot identifier. As batch documentation is published, you will be able to use that identifier to locate the corresponding testing information.
How should I store the capsules?
Keep the product tightly closed in a cool, dry place away from excessive heat, moisture, and direct sunlight.
When will my order ship?
Orders are generally prepared for shipment within the processing window listed in our Shipping & Returns policy. Tracking information will be provided when available.